Category Archives: Outsourcing

Outsourcing Service Delivery Professionals Can Demonstrate their Proficiency with New Certifications

Print Outsourcing Service Delivery Professionals Can Demonstrate their Proficiency with New Certifications Standardized test enables outsourcing regions to show their size and strength POUGHKEEPSIE, NY, Aug. 3 – The International Association of Outsourcing Professionals® (lAOP®) today launched a new professional certification family for professionals involved in the delivery of outsourced services — the new Certified Outsourcing Specialist™ designation. The first certification to be introduced in this new family is the COS Transaction Processing (COS-TP) certification with others now being developed for human resources, and finance and accounting. To gain the COS-TP certification, operators demonstrate their productivity in data entry-oriented tasks …

Offshoring Strategies – Evolving Captive Center Models

Print Offshoring Strategies Evolving Captive Center Models Illan Oshri Foreword by Michael F. Corbett In today’s globalized economy, firms often consider offshoring when confronted by rising costs and fierce competition. One mode of offshoring has continued to grow despite the current global economic turmoil: the captive center. Captive centers are offshore subsidiaries or branch offices that provide the parent company with services, usually in the form of back-office activities. In Offshoring Strategies, Ilan Oshri examines the evolution of the captive center. He identifies basic captive center models, examines the captive center strategies pursued by Fortune Global 250 firms, describes current …

Privately contemplating private cloud

As much of the Northern Hemisphere enjoys summer, I sit here (quite jealous in a cold Sydney office!) contemplating the future or virtualization and private cloud. To assist me in this endeavour, I’ve called upon the collective knowledge of fellow Gartner analysts including Kyle Hilgendorf, Allesandro Perilli, Tom Bittman, and Joe Skorupa among others. The topics have been varied … because private cloud intersects with a range of emerging technologies including cloud management platforms (CMP), software defined networking (SDN) and hybrid IaasS as well as some classics. During this process some of the questions I’ve been asked, or have asked …

Far from diminishing the CIO, Cloud ensures a bright future.

The complexity of the the “No Software” challenge is overwhelming the line of business buyers in Sales, Marketing and Customer Support. The idea of subscribing to a cool new software package and building a complex sales force or customer service team on your own, with your own budget, and then Oliver-style coming to CIO and asking, “Please sir….” when the going gets tough… well it’s just not working out. All of the old issues are the new issues: latency, integration techniques, consistency, security, compliance, availability, contracting and procurement: it’s like your kids realizing as they get older that you are …

Outsourcing Week to be Held in China

Print Outsourcing Week to be Held in China IAOP Chapters Organize Events for Professionals POUGHKEEPSIE, NY, April 11 /PRNewswire/ — Outsourcing professionals from throughout China will join together for a series of chapter meetings of the International Association of Outsourcing Professionals® (IAOP®) during China Week, May 27-31, to advance the industry and explore pertinent issues. Outsourcing leaders will discuss important topics ranging from outsourcing services, governance, innovation and outsourcing trends at four chapter meetings in Shanghai, Qingdao, Beijing and Hong Kong, which will be open to new members. “We are excited to begin unfolding the second annual China Outsourcing Week, …