Benchmarking in outsourcing has experienced significant change in its relatively brief history. It has evolved from a single-focused pricing comparison (that some would say was used solely to beat up on providers) into a richer, broader array of tools that both buyers and providers can use to improve the outsourcing process, the relationship, and ultimately the outcomes. Selecting the right benchmarking tools is vital, but the benefits are almost infinite. The original intent of benchmarking in outsourcing, and still one of its many uses, was predominantly to identify and manage price drift over the course of an outsourcing contract, particularly ...
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The Latest Outsourcing News
- Global outsourcing market to reach $288bn in 2013 – Gartner
- When going gets tough, smart CFOs outsource
- 6 Technology Chores Small Businesses Should Consider Outsourcing
- Syntel: A Compelling Offshore IT Services Play
- Outsourcing Service Delivery Professionals Can Demonstrate their Proficiency with New Certifications
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Outsourcing involves contracting out a business process that a company had previously done internally. There are several reasons a company might want to outsource a process: it can be less expensive, and the outsourcer may have expertise and/or equipment that a company may not have - and may not need on a full-time basis. Some outsourcing work may be done off shore, but not all outsourcing projects are offshore.
We are interested in keeping on top of the latest outsourcing developments - especially developments that have a Canadian or Ontario focus, as we are located in Toronto, Canada - and we pass this news on to you.